Free returns on US and EU orders

QUESTIONS

For EU orders, we accept Amex, Visa, MasterCard, Maestro, Discover and PayPal.
EU prices are inclusive of VAT.

For US orders, we accept Amex, Visa, MasterCard, Discover, JCB and PayPal.
No US sales tax will be added to your order, as we ship from Germany.

All information you supply when making payments is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a PCI compliant gateway provider and are not stored or processed on our servers. Where available, payments are additionally protected by 3D secure, an extra security layer for online credit card transactions that adds an authentication step.

The personal data you provide to us (e.g. your name or contact details) will only be used to process your order and payment and to deliver your goods. Your personal data will never be used or shared beyond these purposes. 

At this time we are only shipping to EU countries and to the US, with more countries coming soon.
All orders are shipped from Germany.

EU orders:
Standard delivery ships via DHL (10€) and usually arrives within 2 to 7 business days.
Express delivery ships via DHL Express (30€) and usually arrives within 2 to 5 business days.

US orders:
US orders ship via DHL Express ($30) and usually arrive within 2 to 5 business days.
We provide a delivery duty paid (DDP) service for US orders, meaning all relevant local taxes and duties are covered by us.
Delivery times to the US are estimates and can occasionally take longer than expected due to customs clearance procedures.
We are unable to deliver to APO/FPO addresses, P.O. boxes, or U.S. territories (including Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, and American Samoa) at this time.

Every order will be processed as quickly as possible and will be shipped out within 2 business days.
Processing times do not include weekends or German federal holidays. We do not offer Saturday delivery.

If you have any questions, please contact us at service@lutzmorris.com.

US & EU orders:
Lutz Morris offers free return shipping and will accept returns within 14 days of the receipt of your order.
Please inform us of your intention to return by sending an email to service@lutzmorris.com. We will send you an RA# (return authorization number) and a prepaid return shipping label. All returned orders must include a copy of your invoice with the RA# noted on it, the original Lutz Morris box, dust bag, customer card, and original box and packing material. Items with any sign of wear will not be accepted for return or refund. Your order will need to arrive to us within 14 days from the date you received it. 

Refunds:
All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded. Please know that refunds can take up to 14 working days to show on your account, due to varying processing times between payment providers.

Lutz Morris does not accept returns on any items purchased from any retailer other than lutzmorris.com.
We are, of course, happy to answer any questions related to our bags at any time via service@lutzmorris.com.

For every bag sold, Lutz Morris donates $10 to Every Mother Counts, a non-profit organization dedicated to making pregnancy and childbirth safe for every mother worldwide.

www.everymothercounts.org

At Lutz Morris, we take your privacy seriously. 
This updated Privacy Policy is effective May 24, 2018 and aims to clarify how we collect and use your personal data.

When signing up for our newsletter, we only use your email address for this purpose. We do not share your personal information with any third parties. If you wish to unsubscribe from our newsletter, you can do so at any time by clicking on the link at the bottom of any of our newsletter emails.

All information you supply when making payments is encrypted via Secure Socket Layer (SSL) technology.
All transactions are processed through a PCI compliant gateway provider and are not stored or processed on our servers. Where available, payments are additionally protected by 3D secure, an extra security layer for online credit card transactions that adds an authentication step.

The personal data you provide to us when making a purchase or creating an account on our site (e.g. your name and contact details) will only be used to process your order and payment, to deliver your goods, to provide you with customer service, and to deliver newsletters to you if you have opted to receive them. Your personal data will never be used or shared beyond these purposes.

When you visit lutzmorris.com, we collect non-personal information to help us better understand how you navigate and make purchases on our site. This information is anonymized and used in aggregate for analytics purposes so as to improve the services we offer you.

If Lutz Morris should ever change ownership, the new owners shall have the right to use your personal data as outlined above so as to continue to serve you.

If you have any concerns about your privacy or your personal data, please contact us at service@lutzmorris.com.

We use cookies in order to improve and simplify the use of our website. We do not use cookies in order to save personal data or pass information on to third parties. In the event that you choose not to accept cookies, you will be unable to use our online shop.

The following terms and conditions apply when you access lutzmorris.com and for all future transactions performed on our website. We may revise these terms and conditions from time to time. By placing an order with us, you are agreeing to accept these terms and conditions. If you have any questions about our terms and conditions, please contact us at service@lutzmorris.com.

Liability:
We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. By your use of our website, you understand and assume the risks of sending information via and conducting transactions over the internet, and assume full responsibility for your use of the site. You acknowledge and agree that Lutz Morris cannot be held liable for damages or claims arising out of or related to your use of our website, the products of services offered through the site, or the unauthorized access to, loss of or use of data obtained on the site. Lutz Morris’ total liability for any claim will not exceed the price of the goods supplied by us to the customer, together with any shipping costs incurred. Lutz Morris will not be liable for any resulting customer loss, whether this arises from a breach of duty in contract or in any other way.

Disclaimer:
We strive to keep our website up to date with the most current content and information, however we are not able to guarantee that our site is free from typographical errors or other inaccuracies – including, but not limited to, correct texts, images, inventory, and pricing. In the event that an item is unavailable, we will contact you by e-mail. If you have been charged the incorrect amount for an item, we reserve the right to notify you and cancel your order prior to shipment. We reserve the right to accept or decline orders at our sole discretion. We rely on outside organizations, such as credit card processors and ecommerce platforms, in order to facilitate aspects of our website. We cannot be held responsible for any damage caused or errors resulting from their activities. We cannot warrant that the site’s operations or content will be uninterrupted, secure, or free of error.

Copyrights and Trademarks:
This website and all related content, (including, but not limited to, images, text, designs, logo, trade dress, layout of the site, and software code used to develop the site) are considered the intellectual property of Lutz Morris and are protected by appropriate copyrights, trademarks, and patents where applicable. In exception, the Journal portion of our website may contain content not owned by us but published in accordance with social media norms. Except as otherwise described, you are not able to duplicate, modify, or license the intellectual property of Lutz Morris without our prior permission.

Choosing a username and password:
When you create an account with us, you must choose a username and password.
You are responsible for all actions taken under that username and password and must only purchase from Lutz Morris under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform us as soon as possible.

Not committing fraud:
You will not use a false name or a known invalid credit card to order. This is a crime, and anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. Lutz Morris tracks the electronic ‘fingerprints’ of every order placed on our site to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.

Our right to end our agreement with you:
We reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you: if you fail to make payment to us when due; if you breach any of our terms and conditions; if, when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us check the accuracy and validity of any information supplied by you, or your identity; if we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on lutzmorris.com.

Ordering:
When placing an order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description. All prices listed on our website are correct at the time of entering the information, but we reserve the right to change prices of any product at any time. All prices for purchases in the European Union are inclusive of VAT. No contract for the sale of any product will exist between you and lutzmorris.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email. A confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT if applicable) and shipping method. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why.

Payment:
All credit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

Order Status:
You will receive email confirmation at the time you place your order. You can also check the status of your order by logging into your account and viewing your order history. Once your order has been shipped, you will be sent a shipping confirmation email including a link to track your package.

Modifications:
Once you have submitted your order, we have limited ability to make modifications. Please email service@lutzmorris.com as soon as possible with any requests, as we are unable to make modifications or cancellations after we have started the shipment process. 

Shipping:
Although we endeavor to ship all orders within 2 business days from processing completion, these times are provided as guidelines only. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are not responsible for delays in shipping or delivery due to force of nature or any other uncontrollable event.

Error:
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary.